Browse common questions about sending money, rates, verification and transfer status.
Choose your destination and amount, then continue to the secure customer portal to see available pricing and complete the process.
Availability depends on the corridor and the live platform configuration. Please check the customer portal for currently supported destinations.
Delivery time depends on the country, payout method, funding and any required checks. Review the estimate provided during your transfer.
The live transaction quote should display the applicable exchange rate and fees before you confirm.
Sign in to your Prime Remit customer account and check the transfer details or history.
Identity verification and additional documentation may be required based on applicable rules and transaction circumstances.
Cancellation depends on the transfer status and applicable terms. Contact support through the approved channels for assistance.